Holidaymaker booking terms and conditions for Bilton Park

Part I

Your booking Access statement

1. We aim to provide the very best service to all our guests. Please discuss your requirements with us. We will do our very best to help. If you need these Terms and Conditions and our Booking Form in a different format, please ask us.
   

   Park Owner 

   (referred to as “we/us/our”)

   Business Name:	Bilton Park
   Address:	Bilton Lane, Harrogate, HG1 4DL
   Telephone:	07597 565070
   Email:	bookings@biltonpark.co.uk

Who may stay with us

2. The person who signs the Booking Form is responsible for the booking and must be 18 years of age or older.
3. Only the people named on the Booking Form may stay with us.
4. Your booking is personal to you and you cannot assign or transfer it to any other person.
5. If you request a booking for more than two people, we may ask you to provide evidence to our reasonable satisfaction that you are all couples or all members of the same family.
6. If you request a booking for more than one Pitch, then we may contact you before deciding whether to accept the booking to help us decide whether we are able to provide the holiday experience you are looking for.
7. You must tell us if your booking request is connected to any other booking, for example because you know the other party or you share a common purpose in visiting the park. If you do not tell us about a connection, we may cancel your booking immediately and (if your stay with us has started) require you to leave the park. You will only be entitled to a refund if a third party takes up your booking. In that event we will refund you up to the money we receive for the re-booking less our reasonable administration charges.

How to book

8. Bookings can be requested in the following ways:
   1. You may use the Booking Form
   2. By telephone on 07597 565070
   3. Online at www.biltonpark.co.uk/enquiry.php
9. You must tell us your full requirements, for example if you are bringing any vehicles, tents or other structures. We need this information when deciding whether we are able to accept your booking and we may not be able to accommodate changes.
10. A contract exists when we have issued our confirmation to you.
11. Please check our confirmation carefully to see that it reflects your wishes. Please let us know of any difference within seven days unless your holiday is to start within 14 days in which case you should inform us within 24 hours.
12. We reserve the right to refuse any booking.

The price you pay

13. Our prices include VAT.
14. The price will not be subject to any change unless the rate of VAT changes.
15. When you request your booking, you must pay a deposit of 50% of the price of your holiday or (if you are requesting to book 28 days or less before the start date) the full price.
16. Unless you paid in full when requesting your booking, the balance of the price of your holiday must be paid at least 28 days before the start date. No reminder will be sent to you. If the balance is not paid in time, then we may cancel the holiday and retain your deposit as our cancellation charge.
17. Please make sure that you book all the dates you need. We are not able to guarantee that we will be able to extend your booking.

Arrivals and departures

18. You must tell us if you are likely to arrive later than 7pm. You may not arrive after 9pm.
19. If we have not heard from you within 24 hours of your expected arrival, we may release your booking. You will only be entitled to a refund if a third party takes up your booking. In that event we will refund you up to the money we receive for the re-booking less our reasonable administration charges
20. You must vacate by 11am on the day of your departure otherwise an additional night will be charged.
21. We will try to allocate you the location of your choice on the Park, but bookings are not conditional on this.
22. Your location on the Park and directions to it will be confirmed on arrival. If you are in any doubt, please check with us. Any guest staying in the wrong location may be required to move.

Changes caused by exceptional circumstances

23. We may make reasonable changes to our Services. Our changes may reflect changes in relevant laws, guidance and regulatory requirements or implement minor technical adjustments and improvements, for example to address a health and safety risk.
24. If we make changes which mean we can only provide your holiday in a radically different way, we will give you the choice between confirming your booking, agreeing new booking dates with us or cancelling. We prefer that you postpone rather than cancel but will always allow you to cancel where the law gives you the right to do so.
25. Either of us has the right to cancel your holiday, or any unused days, if the law prevents you from visiting or staying with us or because we are no longer able to provide your holiday for any other reason outside our control. Again, we prefer that you postpone but will always allow you to cancel where the law gives you the right to do so.
26. If you decide to cancel in any of these circumstances and your holiday has not started, then we will refund your booking including any deposit. If your holiday has started, then we will refund any days unused. We will not charge an administration fee, and we will only deduct any costs we have already incurred which we cannot recover elsewhere (“Direct Costs”). We will not be liable to make any other payment to you.
27. Either of us may also cancel your holiday, or any unused days, if Government guidance means that you should not visit or stay with us, even if the law still allows you to do so. If we cancel and your holiday has not started, then we will refund your booking in full including any deposit. If your holiday has started, then we will refund in full any days unused when we cancel. We will not charge an administration fee and we will not deduct any Direct Costs. If you cancel in these circumstances, we will refund on the same basis but may deduct any Direct Costs. In neither case will we be liable to make any other payment to you.

Other cancellations

28. We prefer that customers who are unable to take their holiday agree to postpone to a mutually convenient date. However, you may cancel your holiday at any time. Cancellation will be effective on the date it is received by us and must be done in writing by email or written letter.
29. If you cancel under clause 28, cancellation charges are payable as follows unless you are doing so because we are in serious breach of our obligations in these terms and conditions: No charge: full refund (including any deposit)

Refunds

We always try to be as flexible as possible, however, dependant upon when you cancel your booking we will usually do one of two things; if your booking is further than 7 days away we will refund your deposit / payment on the basis set out below. Or offer to hold your booking over to a future date – in effect a credit note so you should not lose your money assuming you use your credit note. We do not need to know the future date at the time of cancellation but it is up to you to organise and book new dates. So please make a note of your booking reference number. We do expect a credit note to be used in the same calendar year. If however your cancellation is for a date which is in October or September we’re happy to hold a booking over to March or April in the following year.

Cancellation received more than 28 days before arrival date:

Full payment: Total paid less £5 administration fee.

Deposit Payment: Non-refundable.

Cancellation received more than 14 days but no more than 28 days before arrival date:

Charge is 25% of holiday price: 75% refund less £5 administration fee

Cancellation received more than 7 days but no more than 14 days before arrival date:

Charge is 50% of holiday price: 50% refund less £5 administration fee

Cancellation received 7 days or less before arrival date

No Refund

30. You are not entitled to any refund if you or any of your guests leave before the end of your holiday, unless clause 24 or clause 26 applies or we are in serious breach of our obligations in these terms and conditions. If we are in serious breach of our obligations, we will refund you for the days of the holiday which have not been taken.
31. We may also cancel your holiday if you breach any of these terms and conditions. Clauses 50-52 give further details.

Authorised means of payment

32. You may pay us in any of the following ways:
    By cheque at the Park office.

    By bank transfer using the following details: Sort code Account number: Account name: Reference:

    By credit card payment in person at the Park office.

    By debit card payment in person at the Park office.

    By cash in person at the Park office.

Complaints

33. We are confident you will be happy with our service. If you have any complaint, we encourage you to discuss it with us as soon as possible as this gives us the best chance of resolving it with you. If you remain unhappy, please contact us again within 28 days of your departure and we will try to help.

    Please refer to:

    Name: Wardens

    Contact Email: bookings@biltonpark.co.uk

    Contact Address: Site Office, Bilton Park, Bilton Lane, Harrogate, HG1 4DL

    Contact Phone Number: 07957 565070

Personal data

34. Any personal data you give to us will be processed in accordance with the law and our privacy policy, available www.biltonpark.co.uk/privacy.php

Our promises to you

35. We will allow you to stay with us for the duration of your booking for holiday and recreational purposes, provided you comply with your obligations in these terms and conditions and except where exceptional circumstances prevent us from doing so.
36. We will provide, maintain and keep in good state of repair the Services, except where these have to be interrupted temporarily for the purposes of repair or development or for other reasons caused by exceptional circumstances outside our control.
37. We will insure the Park against usual third-party risks to a minimum of £5,000,000 per claim.

Your promises to us

You agree that you will:

38. Keep to these terms and conditions and the Park Rules.
39. Stay with us only for holiday and recreational purposes.
40. Pay promptly for your holiday and other charges due to us.
41. Pay to us interest at 3% per annum over the published base rate of Barclays Bank plc from time to time (in Northern Ireland, the Ulster Bank) on any undisputed sums overdue from the due date to the date we actually receive such amounts from you, both before and after any judgment that we may obtain against you.
42. Not cause any damage during your holiday.
43. Not do or fail to do anything which might put us in breach of any condition of the Site Licence, which is always available on the Park in a conspicuous place. For example, the conditions of the Site Licence which may affect you include those requiring the space between caravans and other structures to be kept clear, those prohibiting combustible structures, those regarding car parking and those requiring the underside of caravans to be kept clear.
44. Not make any alteration to any accommodation or Pitch.
45. To permit us to move you to another location on the Park if necessary. We will ensure that any alternative location will be of similar quality and be responsible for all reasonable costs incurred.

Behaviour standards

You agree to, and you must make sure that you, your party and any visitors (including, in each case, their children) keep to, the following standards of behaviour:

46. To act in a courteous and considerate manner towards us, our staff and anyone visiting, using or working on the Park including other customers.
47. To supervise children so that they are not a nuisance or danger to themselves or other people using the Park.
48. Not to:
    1. Commit any criminal offence (whether or not on the Park or in its vicinity) which causes your name to be entered on the Violent and Sex Offender Register or causes you to be subject to a Risk of Sexual Harm Order or Child Abduction Warning Notice (or any register, order or notice succeeding these);
    2. Use the Park in connection with any criminal activity or commit any other criminal offence (i.e. any offence not already subject to clause 48.1) at the Park or in its vicinity;
    3. Commit any acts of vandalism or nuisance or on the Park;
    4. Use fireworks on the Park;
    5. Keep or carry any firearm or any other weapon on the Park;
    6. Keep or use any unlawful drugs on the Park;
    7. Create undue noise or disturbance or commit antisocial behaviour on the Park;
    8. Carry on any trade or business at the Park;
    9. Permit anyone who is to your knowledge on the Violent and Sex Offender Register or subject to a Risk of Sexual Harm Order or a Child Abduction Warning Notice (or any register, order or notice succeeding these) to use or visit the Park.
49. You agree that if you or any of your family members or visitors or guests whom you have invited to the Park break the behaviour standards listed above then we may terminate your booking.

Cancelling the booking because you are in breach of these terms and conditions

50. We may cancel your holiday if you are in serious breach of your obligations in these terms and conditions and the breach is not capable of being remedied or is such that it causes a breakdown in the relationship between you and us (for example violence or intentional damage to property), by serving upon you reasonable notice in writing to cancel your booking. In deciding what period of notice is reasonable, we shall have due regard to the nature of the breach and other relevant circumstances. In appropriate cases, this may mean requiring you to leave the Park immediately.
51. If you are in breach of any of your obligations under these terms and conditions which is capable of being remedied (for example, a failure to comply with the behaviour standards in clauses 46-49 which has not caused a breakdown in the relationship between you and us) we may write giving you warning, specifying the breach and asking you to remedy the breach within a reasonable and specified time. If you do not comply with that warning and the breach is either serious and/or amounts to persistent breaches of obligation, which taken individually would be minor but which taken together cause a breakdown in the relationship between you and us, we are entitled to write to you to cancel your booking. In appropriate cases, the warning we give you may be very short and we may then require you to leave the Park immediately.
52. If we cancel your booking under clauses 50 or 51 you will only be entitled to a refund if a third party takes up your booking. In that event we will refund you up to the money we receive for the re-booking less our reasonable administration charges.

Changing the Park Rules

53. It may be necessary or desirable to change the Park Rules from time to time, including for reasons of health and safety, the efficient running of the Park, environmental issues, local authority requirements, and/or changes in law or regulations or in the interpretation of law and regulations imposed upon us, in which case we will notify you in writing using your contact details on the address on the Booking Form.
54. Any changes made to the Park Rules after we accept your booking may affect you because you will be required to comply with the changed Park Rules, but will not affect anything else to which you are entitled under these booking terms and condition

Communications

55. We agree that any letters or other communications between us shall be sent using the details for us in these terms and conditions and for you on the Booking Form. Email may be used.

Interpretation

56. “Park Rules” means the rules of conduct and practice issued by us from time to time and applicable to the Park. The Park Rules which currently apply to your booking are in Part II of these terms & conditions.
57. “Pitch” does not include any part of the Park except that on which the accommodation in which you are staying stands.
58. “Services” means the services which we have promised to make available without a separate charge to you, for example any utilities to your pitch. Services for which we make a separate charge are provided under separate agreements and not these terms and conditions.
59. “Site Licence” means the caravan Site Licence applicable to the Park issued to us by the local authority under Section 3 of the Caravan Sites and Control of Development Act 1960 (or in the case of Northern Ireland under Section 3 of the Caravans (Northern Ireland) Act 1963) and other relevant statutes.
60. “You/your” means the person making the booking and all members of their party excluding children under 18. Where there is more than one person, each is fully responsible for the obligations in these terms and conditions.
61. References to taxes and laws are references to them as extended, amended or replaced from time to time.

Guidance and model holidaymaker terms and conditions

Part II

Our Park Rules

62. Our current Park Rules applicable to your booking are set out below.

Park Rules for Bilton Park

Introduction

These park rules are in place for the good management of Bilton Park (“the Park”) and the benefit of all who use it. These rules form part of the Licence Agreement that is the contract between us for your occupation of a pitch on the Park. They should be read alongside your Licence Agreement.

The park rules do not affect anything to which you are entitled under the terms of your Licence Agreement.

The expression “you/your” means the Caravan owner and/or occupier. The expression “we/us/our” refers to the park owner and/or manager.

Please make sure that anyone using the Caravan is aware of the park rules.

The rules set out below are the park rules referred to in your Licence Agreement. You are reminded that breach of these rules is a breach of your Licence Agreement and could result in termination of the Licence Agreement.

Rules and Regulations

• You must not breach the terms of the site licence or any planning permissions for the Park nor any other laws or regulations.

Occupation

• You are not permitted to occupy the Caravan for more than [56] consecutive nights in any year. If you occupy the Caravan for [56] consecutive nights in any year the Caravan must then be vacant for a period of 4 days prior to you returning to the Park. This rule does not apply during the months of June, July and August.

Safety

• You should use the Park safely and should not cause danger to others.
• You should obey all health and safety notices displayed on the Park and act on the reasonable instructions of park staff in matters of health and safety.
• All Caravans must be equipped with a fire extinguisher/blanket which conforms to the relevant British standard.
• Any accidents or incidents must be reported to the park owner.

Security

• You are solely responsible for securing the Caravan.
• You may only use alarms of the silent, monitored type and not audible alarms.

Permitted number of occupiers

• Your Caravan may not be used for sleeping a number of persons greater than the “maximum sleeping capacity” stipulated in your Licence Agreement; if no number is stipulated then it may not be used for sleeping a number of persons greater than the number for which it was designed.

Visitors to the Caravan

• Only people lawfully visiting you have permission to enter the Park.
• Your day visitors must report to reception on arrival and must leave the Park by 10pm.
• It is your responsibility to ensure that your visitors and all occupiers of your Caravan adhere to the park rules.

Ejection on grounds of behaviour

• In the event of persistent or serious misconduct by you, a member of your family, your occupiers, visitors or guests, we will follow any relevant notice procedures in the Licence Agreement. We do not have to follow any formal procedure to eject other visitors.

Condition of the Caravan

• You must not change the colour of the exterior of the Caravan without our prior consent in writing.

Your pitch

• You are responsible for the cleanliness of the Caravan pitch.
• You must maintain the exterior of the Caravan and pitch in a clean and tidy condition.
• For reasons of ventilation and safety, the underneath of each home is to be kept clear and not used as storage space.
• You are not permitted to light any external fires, on your pitch or on any part of the Park, to include incinerators and chiminea. Barbecues are permitted but must be used in accordance with the manufacturer’s instructions and fire safety regulations.
• You must not keep inflammable substances on the Park except in quantities reasonable for domestic use.
• You must not keep explosive substances on the Park.
• No fencing allowed.
• Gazebos and tents are not permitted.

Storage

• You must not have more than two storage sheds on the pitch. Where you source the shed yourself the design, size and standard of the shed must be approved by the park owner in writing, such approval will not be withheld unreasonably, and any shed must be so positioned as to comply with the park’s site licence and fire safety requirements. The footprint of the first shed shall not exceed 4.5 metres squared. The footprint of any additional second shed shall not exceed 3.4 metres squared.

Business Activities

• You must not use the Caravan, the pitch or the Park (or any part of the Park) for any business purpose, and you must not use the Caravan or the pitch for the storage of stock, plant, machinery or equipment used or last used for any business purpose. However you are at liberty to work individually from home by carrying out any office work of a type, which does not create a nuisance to other occupiers and does not involve other staff, other workers, customers or members of the public calling at the park home or the Park.

End of season

• It is your responsibility to drain down and prepare the Caravan for the closed season.
• You must ensure all gas, electricity and water connections are switched off throughout the closed season.
• During the closed season we recommend that the curtains of your Caravan are drawn back and all items of value removed.

Utilities installations

• You must switch off all gas, electricity and water connections when the Caravan is not occupied.
• If you experience any problem with the Park’s electrical, gas or water system, you should contact us. You must not attempt to work on any part of the Park’s electrical, gas or water system yourself; this includes any installations on the pitch.
• The use of generators is not permitted.

Drainage system

• You must not introduce any foreign items into the drainage system including cleaning cloths, babies” nappies, sanitary towels, condoms, cooking fat, engine oil, grease or paint.

Tents

• You must not erect any tent on the Park.

Enclosure of pitches

• We do not permit the erection of fences or any means of enclosure of a caravan pitch.

Trees and shrubs

• You must not cut any trees or hedges at the Park. If you find any tree or hedge a nuisance or unsatisfactory you should take the matter up with us; do not deal with it yourself.
• You must not plant any tree or shrub.

Digging

• You must not dig any hole at the Park.

Washing

• You may only use washing lines of the rotary type or the window sill type and must remove them and store them out of sight immediately after use.
• You must site washing lines to avoid inconvenience to other caravan owners and park operations.

Refuse

• You must not deposit refuse outside your Caravan. You should use the refuse bins provided.
• Recycling points are available on the Park and you should use these facilities where appropriate.
• Non domestic waste such as, but not limited to, microwaves, garden furniture, carpets tools, lighting, machinery must be disposed of off site safely and appropriately in line with any relevant statute.
• The deposit of any refuse or unroadworthy vehicles on any part of the Park is strictly prohibited.

Vehicles, driving and parking

Vehicles

• You must insure all vehicles you use on the Park as for use on the public road.
• You must insure all accessories and items towed by vehicles (such as towed boats, trailers) as for use on the public road.
• You must not keep disused or un-roadworthy vehicles anywhere on the Park. We reserve the right to remove any vehicle which is apparently abandoned.
• You must not carry out the following works or repairs on the Park:
  
  • major vehicle repairs such as dismantling of part(s) of the engine
  • works which involve the removal of oil or other fuels.
• Motor vehicle repairs must not be carried out at the Park but a recognised breakdown service may attend in the event of a breakdown.
• Quad bikes, trials bikes and powered scooters are not permitted on the Park.
• You must not wash cars with a hose pipe.

Driving

• We permit cars onto the Park for the purposes of access to the Caravan only. Accordingly, save to the extent that you may need to do so because of a disability, you must not drive cars round the Park for other purposes such as visiting other locations on the Park. We may ask for reasonable evidence of any disability relevant to this rule.
• Driving on the Park is restricted to the Park roads.
• You must drive all vehicles on the Park carefully and within the displayed 10 mph speed limit.
• You must hold a full current driving licence to drive any vehicle on the Park.
• You are not permitted to give anyone driving lessons at the Park and we do not permit learner drivers to drive on the Park.

Parking

• You must not park anywhere except in the permitted parking spaces or in the parking space allocated to your Caravan.
• You may park not more than 2 car(s) at the Caravan.
• You must not park on the grass or roadsides.
• Other than for delivering goods and services, you must not park or allow parking of commercial vehicles of any sort on the Park, including:
  • light commercial or light goods vehicles as described in the vehicle taxation legislation and
  • vehicles intended for domestic use but derived from or adapted from such a commercial vehicle.

Behaviour

• You should respect the privacy of other Caravan owners and keep noise to a minimum between the hours of 10pm and 8am with absolute quiet between 12am and 7am
• Musical instruments, all forms of recorded music players, radios, other similar appliances and motor vehicles must not be used so as to cause nuisance to others, especially between the hours of 10:30pm and 8:00am.
• You are responsible for the conduct of children in your custody and of your visitors. For safety we request that children do not play, ride their bikes/scooters/roller blades or other similar items in the area around the entrance to the Park except for legitimate exit and entry onto the Park.
• To act towards us in a reasonable, courteous and considerate manner.
• Not to use the caravan or the Park for any criminal or anti-social activity or to overcrowd the caravan.
• You must keep away from any vacant pitches.
• No open fires are permitted. You must finish any barbecues or party by 10.30pm.
• You must finish any party by 11.30pm
• You may only consume alcoholic drinks within the boundaries of your pitch.
• You must not use a drone, powered model aircraft or any other powered flying object on the Park.
• You must not use any Chinese lanterns, fireworks or similar.
• You may not ride bicycles, scooters (or similar) so as to cause a nuisance or undue noise.

Pets

You must not bring any pets or animals when you visit the Park except the following:

• Not more than 2 dog(s) (other than any of the breeds subject to the Dangerous Dogs Act 1991).
• Not more than 1 domestic cat.
• You must not keep any other pet or animal at the Caravan or on the pitch except those which are housed in a cage, aquarium or similar and remain at all times within your Caravan.
• You must not exercise dogs on the Park.
• You must keep any dog on a short lead at all times on the Park.
• You must clean up if your animal defecates on the Park.
• Your Licence Agreement contains undertakings not to cause any nuisance, undue noise or disturbance. These extend to the behaviour of pets and animals.
• You must not site or build a kennel for pets or animals anywhere on your pitch.

Vacant Pitches

• Access is not permitted to vacant pitches. Building materials, equipment and/or plant must be left undisturbed.

Recreation

• You may only play ball and other games within the confines of your pitch and in the areas set aside for recreation.
• You may not fly kites on the Park.

Mail

• You may not use the park address for postal deliveries.

Fire Precautions

• You may not use fire hoses for any improper purpose such as washing cars or boats.
• You must ensure that all occupants of your Caravan are familiar with the location of the Fire Points and the contents of the Fire Notices displayed at each point.
• You must not store fuels or combustible materials other than LPG containers on the Park.

Miscellaneous

• Chemical/elsan toilet waste to be disposed of at a designated waste point only.